Cancellation policy

Subscription Cancellation Policy — ILLUMYA

At ILLUMYA, we want your subscription to fit your life — not the other way around. Here's exactly how cancellation works for your recurring purchase plans (regular deliveries, subscription bundles).

1. Cancellation Window and Conditions

You can cancel your subscription at any time, with no minimum commitment and no hidden fees.

Good to know:

  • Cancellation must be submitted at least 48 hours before your next scheduled shipment date to prevent the upcoming order from being prepared and charged.
  • If you cancel after this window, the order already in process will still ship as normal (it can no longer be stopped once it enters fulfillment), but no future orders will be generated.
  • Cancellation is final: it ends the subscription and its recurring billing. You're always welcome to subscribe again later if you change your mind.

💡 Why the 48-hour window? Our orders are prepared in advance to guarantee fast delivery. This short window lets us pull your order out of the fulfillment queue before it ships.

2. Exclusions and Special Cases

  • An order that has already shipped cannot be cancelled: our standard return policy applies in that case.
  • Subscription discounts or perks (preferred pricing, welcome gift, etc.) apply only while the subscription is active; they are not retained after cancellation.
  • If you used a promo code tied to a minimum subscription term, the specific terms of that offer still apply (these are disclosed to you at sign-up).

3. Cancellation Process — Step by Step

  1. Log in to your ILLUMYA account, under "My Subscriptions."
  2. Select the subscription in question and click "Cancel Subscription."
  3. Confirm the cancellation with one click — no reason required.
  4. You'll immediately receive a confirmation email with the effective cancellation date.

Prefer to talk to a person? Email us at support.illumya@gmail.com or use live chat: we'll cancel your subscription on your behalf within 24 business hours, no questions asked and no pressure to stay.

4. Refund Timeline and Method

  • Cancelling a subscription does not automatically refund orders that have already shipped or been delivered: those remain due as originally ordered.
  • If a charge occurs by mistake after a confirmed cancellation (e.g., due to a technical timing issue), a full refund is issued within 5 to 10 business days to the original payment method.
  • We never charge a cancellation fee.

You'll receive a confirmation email at every step: cancellation confirmed, and refund issued if applicable.

5. Consider Adjusting Instead of Cancelling

Before you cancel, know that you can, at any time, from your account:

  • Space out your delivery frequency,
  • Pause your subscription for 1, 2, or 3 months,
  • Swap the products included in your plan.

These options often let you keep your subscription perks (like preferred pricing) without cancelling entirely.

Our Commitment

No pressure, no obstacle course: at ILLUMYA, cancelling a subscription should be just as easy as starting one. Our team is here to support you at every step.

📩 support.illumya@gmail.com 💬 Live chat available Monday–Friday, 9am–6pm