Don't panic! You can track the status of your order on the “Track My Order” page.

The average delivery time is 7 to 12 business days, depending on your country and the size of your order.

Our team ships packages within 24 to 48 business hours. Please wait this long before contacting us.

You can track your order on the “Track My Order” page.

Yes, you have 14 days after receipt to return the product, provided it is unused and in its original packaging.

Don't panic 😌

Please send us a clear photo of the product and the package within 48 hours of receipt to [customer service email].

Our team will respond within 24 to 48 hours with a suitable solution.

-Check the tracking link (which is often updated by the carrier).

-Check to see if a delivery notice was left or if the package is at a pickup location.

-If you still haven't received it after 14 business days, contact us with your order number.

Please contact us immediately.

If the order has not yet been shipped, we can correct it.

If it has already been shipped, we will have to wait for it to be returned before we can arrange for a reshipment.

No. Our formula was designed for people who are sensitive to traditional whitening treatments.

Most users notice a visible improvement after the first few treatments, with optimal results appearing after 7 to 14 days.

Yes. Our formula removes stains without weakening the enamel.

Yes. They are especially popular among people who regularly drink coffee, tea, or wine.

Daily use is recommended during the initial phase; after that, a few applications per week will help maintain the results.

We recommend removing your aligners while using them and consulting your provider if you have any questions.

No. Their flexible design allows them to stay in place for the entire duration of treatment.

You are covered by our 30-Day Results Guarantee.

No. ILLUMYA™ is formulated without peroxide.

You get a whiter smile from the comfort of your own home, without an appointment, pain-free, and for a fraction of the price.