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Do you have a question about a product or about ILLUMYA? You can fill out the form below.

And we'll do our best to get back to you as soon as possible.

Contact Customer Service

Frequently Asked Questions

Where is my order?

Don't panic! You can track the status of your order on the “Track My Order” page.

How long does delivery take?

The average delivery time is 7 to 12 business days, depending on your country and the size of your order.

Our team ships packages within 24 to 48 business hours. Please wait this long before contacting us.

You can track your order on the “Track My Order” page.

The product isn't right for me. Can I return it?

Yes, you have 14 days after receipt to return the product, provided it is unused and in its original packaging.

The product arrived damaged or defective. What should I do?

Don't panic 😌

Please send us a clear photo of the product and the package within 48 hours of receipt to [customer service email].

Our team will respond within 24 to 48 hours with a suitable solution.

I haven't received my order after 10 days. What should I do?

-Check the tracking link (which is often updated by the carrier).

-Check to see if a delivery notice was left or if the package is at a pickup location.

-If you still haven't received it after 14 business days, contact us with your order number.

I entered the wrong address. What should I do?

Please contact us immediately.

If the order has not yet been shipped, we can correct it.

If it has already been shipped, we will have to wait for it to be returned before we can arrange for a reshipment.